Privacy Policy
1. Who We Are
No Middle Seat Club LLC-FZ (“NMSC”, “we”, “us”, or “our”) is a private luxury travel concierge service operating from the United Arab Emirates.
We are responsible for the personal data collected through:
• Our website
• WhatsApp communications
• Email correspondence
• Social media interactions
• Concierge booking services
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2. Information We Collect
To provide our services, we may collect the following information:
Personal Details
• Full name
• Email address
• Phone number
• Date of birth
• Passport details
• Nationality
Travel Information
• Flight preferences
• Travel dates
• Destinations
• Passenger details
• Special service requests
Payment Information
Payments are processed securely through third-party payment processors (such as Stripe).
We do not store full credit card details.
Technical Information
• IP address
• Browser type
• Device information
• Website usage data
• Cookies and tracking technologies
Communications
• WhatsApp messages
• Emails
• Social media messages
• Call records (where applicable)
3. How We Use Your Information
We use your personal data to:
• Provide and manage flight concierge services
• Issue airline tickets (including award/miles tickets)
• Process payments
• Communicate booking confirmations and updates
• Prevent fraud and chargebacks
• Comply with legal obligations
• Improve service quality
• Send promotional communications (you may opt out at any time)
4. Award & Loyalty Program Processing
As part of our service model, certain bookings may involve:
• Third-party loyalty programs
• Award ticket issuance
• Mileage-based inventory
By using our services, you acknowledge that your passenger information may be shared with airlines and loyalty program systems for ticket issuance purposes.
We are not responsible for airline loyalty program policies, audits, or internal actions taken by airlines.
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5. Legal Basis for Processing
We process personal data based on:
• Contractual necessity (to complete your booking)
• Legitimate business interests (fraud prevention & service improvement)
• Legal compliance obligations
• Your consent (for marketing communications)
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6. Data Sharing
We may share your information with:
• Airlines and global distribution systems
• Loyalty program platforms (for award ticket issuance)
• Payment processors
• IT and hosting providers
• Regulatory authorities where required by law
We do not sell your personal information.
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7. International Transfers
Due to the global nature of air travel, your personal data may be transferred outside the UAE.
By using our services, you consent to such transfers where necessary for booking and ticket issuance.
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8. Data Retention
We retain personal data:
• For as long as necessary to provide services
• To comply with legal and accounting obligations
• To prevent fraud and resolve disputes
Data no longer required is securely deleted or anonymized.
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9. Your Rights
Subject to applicable law, you may request:
• Access to your personal data
• Correction of inaccurate data
• Deletion where legally permissible
• Restriction of processing
• Withdrawal of marketing consent
Requests may require identity verification.
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10. Security
We implement appropriate technical and organizational measures to protect your personal data.
However, no digital transmission is entirely secure.
We cannot guarantee absolute security.
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11. Cookies
Our website uses cookies and similar technologies to:
• Improve user experience
• Analyze traffic
• Optimize marketing performance
You may disable cookies through your browser settings.
12. Third-Party Links
We may link to external websites.
We are not responsible for their privacy practices.
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13. Children’s Privacy
Our services are not directed to individuals under 18.
We do not knowingly collect personal data from minors.
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14. Confidentiality Commitment
As a private luxury concierge service, confidentiality is central to our brand standards.
Our employees and service providers are bound by confidentiality obligations.
15. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website with an updated revision date.
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16. Contact
For privacy-related inquiries, please contact:
No Middle Seat Club LLC-FZ
bookings@nomiddleseatclub.com
Dubai, United Arab Emirates
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